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Customer Service

Customer Service


In-store pickups placed on weekends/holidays will be processed the following business day, and require 2-4 business days to arrive at the chosen Boys'Co retail store.

*Due to the volume of orders we process daily, the availability of any product is always subject to change.  Due to the influx of orders during the holiday season, your purchase is not guaranteed until you receive a shipment confirmation email.

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Please click HERE for Shipping Details

Please click HERE for Returns Details



  • All orders are charged in $CAD
  • Depending on your location, the merchandise price will show in USD or CAD.  You can toggle the currency shown on the top left hand corner of the page.

US Customers:

  • USD pricing shown is converted from our CAD prices using the market conversion rate.  
  • Please Notecurrency conversion rates vary depending on your credit card/PAYPAL payment provider.  The USD prices shown are only an estimate for your convenience.  
  • When you proceed to cart/check-out, the currency will change back to CAD, and CAD is the currency that will be charged from your credit card/PAYPAL.


  • We accept payments by VISA, MASTERCARD, American Express, and Paypal
  • Once you’ve placed your order, there is a standard pre-authorization of your payment method to ensure there are sufficient funds to fulfill your transaction. You will not be charged until your order is processed and ready for shipment. 
  • We reserve the right to modify or cancel orders before accepting payment for your order.  
  • In the case that your billing information is incorrect or incomplete, we may contact you before your order is shipped

Sales Tax

  • International Orders are not subject to tax.
  • Canadian tax rates are as follows:
    • British Columbia is subject to 5% GST and 7% PST
    • Ontario, Newfoundland, and New Brunswick are subject to 13% HST
    • Nova Scotia is subject to 15% HST
    • Prince Edward Island is subject to 14% HST
    • All other provinces are subject to 5% GST

International Duties & Taxes

  • Orders shipped outside of Canada may be subject to duties or VAT. You may be required to pay these fees upon receiving your order. For more information, please consult with your local customs agency.
  • Some shipments may experience delays as they are cleared through customs, which is beyond our control.

Order Confirmation

  • You will receive a confirmation email shortly after you place your order. Please check your spam and junk mail folder if it does not appear in your inbox. 
  • Your order is not guaranteed until it is processed.  We do not accept payment until your order is processed.  We reserve the right to modify/cancel an order before payment is accepted.  
  • If there are problems with your order, please contact us at with your name, ordered items, and inquiry; OR call us at 1-888-4BOYSCO (1-888-426-9726)

    Shipping Fees and Delivery Times

    • All forms of shipping offered by BOYS’Online include a tracking number and insurance. For multiple orders to the same name and address, orders may be combined and shipping fees adjusted, unless otherwise requested.
    • Please allow 2 business days for your order to be processed.
    • Below are the estimated shipping times (exact shipping options and transit times will be available at check-out):

    Shipping within Canada

    Expedited Shipping (2-7 days) for orders under $150: $12.99 flat rate

    Expedited shipping (2-7 days) for orders $150 or more: FREE

    XpressPost (1-2 days): $24.99 flat rate


    Vancouver, BC: In-store Pickup

    • If you would like your order to be picked up at one of our Greater Vancouver retail store locations, please choose the store you would like to pick-up your order at the shipping selection portion of the check-out page.  

    We have 4 retail locations available (detailed maps and information are available on our Locations Page):

    1. Boys'Co Robson (1044 Robson Street)
    2. Boys'Co Oakridge Centre (113-650 W 41st Avenue)
    3. Boys'Co Metropolis (2307A - 4700 Kingsway)
    4. Boys'Co Guildford Town Centre (#1070 - 10355 152nd Street)
    • In-store pick-up for all orders are FREE of charge
    • To pick-up your order, please bring a print out of your order receipt and one piece of Photo ID that matches the name of the order.  To arrange for someone else to pick-up your order, please email us at or call us at 1-888-4BOYSCO (1-888-426-9726).
    • Please note that it may take up to 3 business days to ensure your complete order is ready for pick-up at a retail location.  We will send you a notification email when your full order is processed that will detail when your order will be ready for pick-up.
    • Please note that items will be held in store for 30 days.  After 30 days, we will contact you via telephone and/or email to confirm how you will like to proceed with your order.
    • Orders picked-up in store can be exchanged or returned within 14 days after pick-up.  

    Shipping to USA

    Expedited Shipping (4-7 Business Days*) on orders $300 or more: FREE

    Expedited Shipping (4-7 Business Days*) on orders under $300: $24.99CAD Flat Rate

    • Includes Tracking Number and Insurance

    Small Packet USA - Air (5-8 Business Days*): $9.99CAD Flat Rate

    Eligible items:

    • Jewellery (4 units max)
    • Beanie/Toque (1 unit max)
    • Socks (2 units max)
    • Hair Products (4 units max)
    • Wallets (4 units max)
    • Please Note: If Small Packet USA - Air is chosen for ineligible items, Boys'Co will contact customer to change shipping method, or cancel order.
      Disclaimer: There is no tracking/insurance available for Small Packet (choose Expedited Shipping for guaranteed delivery and tracking)
      • Boys'Co cannot be held responsible for delayed/lost/damaged shipments.  Please choose Expedited shipping for tracked/insured shipping. 


      • Merchandise typically fits true to size, unless otherwise stated in the description
      • If you have an inquiry about size measurements, please email us at or call us at 1-888-4BOYSCO (1-888-426-9726)

      International Shipping

      • For international shipping please contact us at: 1-888-4BOYSCO (1-888-426-9726) or email us at


      • For information on returns, please click HERE

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